Terms & Conditions

1. Acceptance of Terms

By accessing this website or booking services with Excellent Car Detailing, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, you should not use our services or website.

These Terms apply to all customers, website visitors, and users of our mobile car detailing services throughout Perth and surrounding service areas.

2. Services Provided

Excellent Car Detailing provides mobile car detailing services including but not limited to:

• Mini Detail

• Interior Detail

• Full Detail

• Ultimate Detail

• Cut & Polish

• Headlight Restoration

• Ceramic Coating

• Additional detailing-related services

Service availability may vary depending on vehicle condition, location, weather conditions, and scheduling availability.

3. Bookings and Appointments

Customers may request appointments through phone, online enquiry forms, social media, or other approved communication channels.

Bookings are subject to confirmation by Excellent Car Detailing. We reserve the right to reschedule appointments due to weather, equipment issues, safety concerns, or unforeseen circumstances.

Customers must provide accurate vehicle information during booking to allow appropriate scheduling and pricing.

4. Pricing and Payments

All pricing displayed on our website or promotional materials is in Australian Dollars (AUD) unless otherwise stated.

Pricing may vary depending on:

• Vehicle size

• Vehicle condition

• Additional service requirements

• Excessive dirt, stains, pet hair, mould, or contamination

• Travel distance outside standard service areas

Payment is required upon completion of services unless otherwise agreed in writing.

We reserve the right to update pricing at any time without prior notice.

5. Customer Responsibilities

Customers are responsible for:

• Providing safe and lawful access to the vehicle

• Removing personal belongings and valuables before service

• Ensuring access to the booked location during the appointment window

• Informing us of any known vehicle damage or issues before work begins

Excellent Car Detailing is not responsible for loss or damage to personal items left inside the vehicle.

6. Vehicle Condition Disclaimer

While we take reasonable care during all detailing services, some stains, odours, scratches, paint defects, or interior damage may not be fully removable.

Certain detailing processes, including cut and polish or paint correction services, may reveal pre-existing paint defects or damage that existed prior to service.

Customers acknowledge that detailing results may vary depending on the age, condition, and maintenance history of the vehicle.

7. Ceramic Coating Disclaimer

Ceramic coating services help protect vehicle paintwork but do not make vehicles completely scratch-proof, damage-proof, or maintenance-free.

Longevity and effectiveness depend on ongoing maintenance, washing methods, environmental exposure, and vehicle care after application.

Customers are encouraged to follow all aftercare guidance provided by Excellent Car Detailing.

8. Cancellations and Rescheduling

Customers should provide at least 24 hours’ notice for cancellations or appointment changes where possible.

Excellent Car Detailing reserves the right to charge a cancellation fee for repeated last-minute cancellations or failure to attend scheduled appointments.

We may also reschedule appointments due to unsafe weather conditions or operational requirements.

9. Website Use

All website content, including text, branding, graphics, logos, and images, remains the intellectual property of Excellent Car Detailing unless otherwise stated.

You may not reproduce, distribute, modify, or use website content without prior written permission.

10. Limitation of Liability

To the maximum extent permitted under Australian Consumer Law, Excellent Car Detailing will not be liable for:

• Indirect or consequential loss

• Loss of income or business opportunity

• Pre-existing vehicle defects or deterioration

• Delays caused by weather or external circumstances

• Damage arising from inaccurate customer information

Nothing in these Terms excludes rights or guarantees that cannot legally be excluded under Australian Consumer Law.

11. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law.

Customers may be entitled to remedies including repair, replacement, or refund where required by law.

This clause should be reviewed by a qualified Australian legal professional before publication.

12. Privacy

Excellent Car Detailing respects your privacy and handles personal information in accordance with applicable Australian privacy laws.

By using our website or services, you agree to the collection and use of information as described in our Privacy Policy.

13. Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the content, policies, or practices of external websites.

Users access third-party services at their own risk.

14. Termination of Services

Excellent Car Detailing reserves the right to refuse or terminate services where:

• Unsafe working conditions exist

• Abusive or inappropriate behaviour occurs

• False or misleading booking information is provided

• Payment obligations are not met

15. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time without prior notice.

Updated versions will be published on this website and become effective immediately upon publication.

16. Governing Law

These Terms and Conditions are governed by the laws of Western Australia and Australia.

Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the courts of Western Australia.

17. Contact Information

Excellent Car Detailing
ABN: 25 488 091 061

Website: www.excellentcardetailing.com.au
Phone: 0468 097 601
Email: